LEGAL REFERENCE

Your Privacy Matters to Us

We've built teragol around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across our live casino, slots and...

Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesYour Control
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teragol Your Privacy Matters to Us

How We Protect Your Information

teragol collects and processes your personal information to deliver our live casino tables, slot lobbies and sportsbook markets. We collect account details, payment information and gameplay history to verify your identity, process transactions and improve your experience. Your data is encrypted and stored securely. We never sell your information to third parties. Where local law permits, we may share anonymised data with

our payment partners—DANA, OVO, GoPay and QRIS—to complete your transactions. You have the right to access, correct or request deletion of your personal data at any time.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? We're Here

Email Support Reach our privacy team at [email protected] with any...
Account Settings Manage your privacy preferences directly in your account...
Data Requests Submit formal requests to access, correct or delete...
EDITORIAL CLARITY

Privacy Standards We Follow

Encryption Standard

All payment and account data travels through SSL/TLS encryption. Your DANA, OVO, GoPay and QRIS transactions are protected by the same security protocols used by major financial institutions.

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities before they affect your account or payment information.

Compliance Framework

teragol operates under data protection standards applicable in supported regions. Our privacy practices align with international best practices for gaming platforms.

Staff Training

Every team member handling your data completes privacy and security training annually. We maintain strict access controls so only authorised staff see your information.

Incident Response

If a security incident occurs, we notify affected users within 48 hours and provide clear guidance on protecting your account and payment methods.

Third-Party Vetting

We audit all partners—including payment processors for DANA, OVO, GoPay and QRIS—to ensure they meet our privacy and security standards before integration.

Consistency Across Our Platform

Live Casino Tables
Your gameplay data and session history are protected under the same privacy standards as your account login and payment records.
Slot Lobbies
Slot play history, favourite games and spin records are encrypted and stored securely. We don't share this data with game providers without your consent.
Sportsbook Markets
Your betting history, odds preferences and market selections remain private. We use this data only to personalise your lobby experience.
Payment Processing
DANA, OVO, GoPay and QRIS transactions follow identical security protocols. Your payment method details are tokenised and never stored in plain text.
Account Verification
Identity verification data is held separately from gameplay records. We retain only what's required by law and delete it when no longer needed.
Communication Preferences
Email, SMS and in-app notifications respect your privacy choices. You control what we send and can opt out of marketing messages anytime.
Data Retention
We keep account data for the duration of your membership plus 7 years for regulatory compliance. Deleted accounts are purged from active systems within 30 days.
QUICK SIGNAL

What Defines Our Privacy Approach

01
Transparent Policies This privacy policy is written in plain language, not legal jargon. We explain exactly what data we collect, why we collect it and how we protect it.
02
User Control You decide what information we collect and how we use it. Adjust privacy settings in your account dashboard and manage data sharing preferences anytime.
03
Minimal Collection We collect only the data needed to run your account, process payments and comply with local regulations. No unnecessary tracking or profiling.
04
Secure Storage Your personal information is stored in encrypted databases with restricted access. We use industry-standard security tools and regular backups.
05
No Third-Party Sales We never sell your personal data to advertisers, brokers or other companies. Payment partners see only what's needed to complete your transaction.
06
Easy Deletion Request account deletion anytime through your settings. We remove your personal data from active systems within 30 days, except where law requires retention.

Privacy Questions Answered

We collect your name, email, phone number, date of birth and payment details to verify your identity and process transactions. We also track your gameplay history, login times and device information to improve security and personalise your lobby experience.

Your DANA, OVO, GoPay and QRIS details are encrypted using SSL/TLS technology. We never store full payment card numbers. Payment processing is handled by PCI-DSS compliant partners, and your transaction data is tokenised for security.

We share only essential information with payment processors to complete your transactions. We never sell your personal data to advertisers or marketing companies. Game providers receive only anonymised gameplay statistics, not your identity.

We retain your account data while your membership is active plus 7 years for regulatory compliance. Deleted accounts are purged from active systems within 30 days. You can request data deletion anytime through your account settings.

Yes. Log into your account and visit Privacy Settings to download your data or request deletion. For formal data access requests, email [email protected]. We respond within 14 days in supported regions.

We notify affected users within 48 hours with clear guidance on protecting your account. We conduct a full investigation, patch vulnerabilities and provide free credit monitoring if payment data is compromised.

We use cookies to remember your login, personalise your lobby and prevent fraud. You can disable non-essential cookies in your browser settings. We don't use tracking pixels for third-party advertising or profiling.